Online Refund Policy

All sales of service are final and there will be no refund or exchange permitted.Please be advised that you are responsible for the Recharge for and all charges that result from those purcheses. Sunsky Software Technologies Private Limited is not responsible for any purchase of Recharge for an incorrect account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Services has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on sunskysoftware@gmail.com or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details: Recharge Value, Transaction date and order number. We shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of service then you will be refunded the money witin 7 working days from the date of the receipt of your email.
If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:


i. Request for return is made after 48 hours of receiving the product by you.
ii. Product is used or is not in its original condition. The product should not be washed or ironed.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).
vii. Any consumable item which has been used or installed.
viii. Product with tampered or missing serial number/IMEI number/UPC number.
ix. Missing manufacturer tag especially in case of apparel and footwear.
x. Any damage/defect which is not covered under the manufacturer's warranty.